Poor Customer service with Cabana's and Pool. Sta...

Poor Customer service with Cabana's and Pool. Staff were rude and took a relaxing vacation into a "I don't want to be here". We have been coming to the hotel for 12 years and will not return. Breakfast waitress didn't even realize we had used vouchers and paid and gave a 40% tip yet chased us down to the elevator saying we did not pay. Need some training on how to serve and treat guest who are looking for a relaxing time away from stress and confrontation from staff that could be kind in talking with guest. Front desk was awesome service.