barbara schmidt

Review of Motorcars Honda

I had my car serviced at Foundation on Aug. 26, I...

I had my car serviced at Foundation on Aug. 26, I made the APPT. for 8:00 a.m. I dropped off my car at 8:02 a.m. and was given a link to track the progress of the service. at 12.15 I called the service rep to find out when would my car be looked at, he did not answer the call, at 1:15 I called again and finally had to ask for the GM of the dealership, he did not answer the phone, I luckily got his secretary Mary who got my service rep. to call me and she also called me back. I told her I was unhappy that my car wasn't even taken back until 1:15 and I had an appt! I asked her to relay it to the GM and she said she would bring it to his attention. My service rep. finally called me (after Mary talked to him) and told me they have to fit cars in, what do they have to fit in when u have an appt? car wasn't done until about 4;30, when I picked it up the paper work said I got a complimentary car wash, they forgot to do that, no car wash. Then I received 3 emails telling me to watch for a survey and I should give them perfect score, if not call them to discuss it. Well the G.M. knew I was unhappy and he didn't take the time to call me, why would I call them. Unorganized and paperwork makes it look like you get free car wash when u don't Last time at Foundation!!