I have been a loyal patron of the Y for seven year...

I have been a loyal patron of the Y for seven years, not because I prefer to be there, but because it's the only somewhat affordable gym/childcare facility in Ashland. During this time, I have been spoken down to by staff, my daughter has been assaulted by another child and was then told that it "didn't actually happen," and my daughter has had racist remarks directed at her by staff. The front desk staff has a high turnover and they always hire people with poor communication skills who speak down to customers as well. They hired a lifeguard who flirted with 10-year-old girls at the pool and didn't do anything about it until I complained. I have spoken to upper-level management during each of these events, and nothing has gotten better. I wrote a YELP review with no response. To put the icing on the cake, I was prevented from seeing my child due to a "new security rule" (who separates parents from their kids?) and nobody apologized for their mistake. This is one of the only negative reviews I've ever had to write and it makes me sad that I have to disclose this place for what it really is. I hope things change, but I'm tired of waiting for it to happen.