Quetim Porta

Review of Arlington House of Cameras

I hate buying from big name stores like Best Buy, ...

I hate buying from big name stores like Best Buy, Amazon, etc. I always prefer to buy from your smaller neighborhood store. The downfall of that is you might run into a small owned business that has poor customer service like I witnessed and experienced today. Before I get into what happened with me, there was an older gentleman (customer) being tended to by an older lady. The lady was rude and disrespectful towards the man when he was asking legitimate questions most people would probably ask. Now the man that helped me....the conversation lasted literally 1 minute. No exaggeration. I wanted a lens. First off he approached me very aggressively and rudely. Secondly it took him 30 seconds to look for the lens I wanted to tell me they didn't have it. Then that was the end of that conversation. I have money. Had he attempted to sell me a different lens, I would've bought it. Just for helping me out. But nope. Hardly looked, no attempt to help me out by selling me another lens, no up-sell, no nothing but attitude and brush offs. Won't be going there again unless by some miracle they attempt to redeem themselves. But hey....I found it on Amazon for a few bucks cheaper anyway. And then businesses wonder why Amazon is doing so well. Sucks but I needed a lens before my business trip. So big name wins again!