This place can be a hit and miss. The hit is that ...

This place can be a hit and miss. The hit is that they have top of the range Premium lifestyle product. Adidas Nike Reebok and Skater brands make up the shop floor.
The MISS is that some staff members are a bit too arrogant for their own good.
Product comes and goes, but manners and common courtesy should be an automatic trait that should be taught and practiced without fail.
Human trait.