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Review of The Pudding Factory

Bought a high tea voucher for my mum's birthday an...

Bought a high tea voucher for my mum's birthday and was assured booking wasn't needed, I received no slip of paper and the voucher was paid in full. My mother was treated horribly by staff and said she needed to book it in advance, she is hard of hearing and was extreemly embarassed would not recommend. I've also been for cake and a drink and it was far too sweet and exceptionally poor value. Recommend Cafe Nero or another coffee shop. Regardless of what is and isn't in cakes artifical ones tend to have more sugar in, so why is a natural caked packed full of it?

Exceptionally strange to blame the customer for booking and unfortunately I cannot amend to 0 star, there is also another review on Trip Adviser where someone else has had the same experience i.e. being told not to book and then turning up and asked why have they not booked, so clearly an issue with your team and communication. What a rude reply and I would never recommend this location what awful customer service.