Elaine Romano

Review of Villa Rome Resort

Have been here numerous times over the years. Unfo...

Have been here numerous times over the years. Unfortunately, this time was Far From Great. Seems like they halved the amount of staff...so whether you stopped at the front desk for an activities sheet at MIDNIGHT (and had to wait 30 minutes to get it), or asked for something in the dining room...(and never received it), it seemed to echo either Understaffed, or Just Don't Care. We just returned from President's Day Weekend. A FAMILY BASED WEEKEND. I would think they'd have entertainment to include the kids. They did not. They had a couple of comedians...the adults thought they were funny, but the kids and teenagers were lost. They also had a great singer, but he sang almost ALL oldies. Sinatra, Nat King Cole, etc.... Again, NOT kid friendly. We went to "Marty's Lounge" a few times. They had a wonderful DJ there, playing all current music...but the kids (teenagers) were not allowed in. So we, as the parents, did not stay either. I think they need to reevaluate their processes... ALSO, Went up to the ski chalet while the kids went skiing. Still love it there! However, the women's toilet overflowed out into the restaurant area... It was never sanitized from what we saw. And this was a carpeted area! Stunk there for days.... So, to sum it up...lousy service all around. Good entertainment during a regular week, NOT a family week. And food, that was always Great before...was just OK at best. Did I mention that they served old, stale cake for dessert one night?? Our entire table threw it out! (Spoke to the manager at the restaurant, he left our table to go "look into it", we never saw him again.... )Or that their Vodka Sauce was NOT edible on two separate occasions. And this for about $500 a day for a family of 3. I really hope they get their act together, or they won't be around much longer....