I have to admit being a diamond member doesn't ear...

I have to admit being a diamond member doesn't earn me what I deserve here.

Upon check in, front desk just told me there was no room ready yet. I understood because there was a conference nearby. However, when I came back two hours later she told me still no room available. Fine, I would wait. Then I kept seeing people checking in and getting room keys. So I asked what's going on. Then they told me there was other room type available if I would want those. Why did you not even ask me two hours ago?

So they checked me in, never asked me if I need to get points or welcome drink. Come on! I am a diamond member!