My 3 month old samsung galaxy tab s6 lite was sent...

My 3 month old samsung galaxy tab s6 lite was sent to futuretel for repair for charging issues. I was told that my warranty was void because it was physical damage, a broken LCD screen. I refused to have it repaired because it was going to cost $252.00. My tablet was never dropped or bumped. So how does a LCD screen break?was my question. I spoke to a very rude employee at futuretel asking how a LCD screen would break all he said was it was physical damage. I paid to have my tablet returned to me. It has a very large crack in the screen now, that wasn't there when it was sent to them. What a horrible company to deal with.