If I could give less than one star, I would. I hav...

If I could give less than one star, I would. I have been a resident of the Point at Park Station in Virginia since August 2015. When I signed my lease, this place was still advertised as a gated community. My husband and I moved here because it was close to the VRE (as I commute to DC) and it was a considered a gated community so I felt a little safer. Unfortunately, the gates may have worked once throughout my entire time living here.

Secondly, the front office hasn't been helpful since I moved here. Prior to moving in we were asked to complete the application online and in person. Then we were told to complete another application because it was misplaced. On top of that document, we were asked numerous times for our renters insurance when it had already been provided.

After the first few months of living here, many residents were ticketed because they failed to inform us of the mandatory Manassas Park decal. Seemingly, it would make sense for them to provide this information when people are new to the area.

This place is also infamous for having hidden fees. Just this past summer we were getting a $35 fee added unbeknownst to me. This fee wouldn't show until after I paid my rent since I prepaid it every month. We soon learned we were being charged for not having renters insurance when we did. We had to contact management to have it rectified. No one from the front office contacted us requesting this information. We were just being charged and the line item didn't state for what.

We were also charged two $75 fees on top of our monthly rent. When the website timed out and didn't show our payment as going through, we went through the payment process again to soon realize they both were accepted. Accordingly, no one wants to pay rent twice so we called the front office and was told that they couldn't do anything and that we should call our bank to stop it. As someone whose worked in banking, we knew that placing a stop payment would prevent the rent from coming out altogether. We then made the payment from our other account to prevent a late payment and was charged two $75 return fees from the Point. When I called the office after learning of the fee, the front office woman asked if I called the website administrator. I told her I did and that they only speak with management not the renter. She then stated that I can speak with the manager, Josh. I left two messages for him that morning. I received a call back around 4 or 5pm on Feb. 7. Josh stated, he spoke to the website administrator whom informed him that they didn't have issues on their end which meant we are responsible for the two $75 fees. My husband and I have left several messages for the regional manager regarding this matter and still haven't received a call back. You would think they would value a resident who has never been late with their rent and have been here for 3 years. This will be our last year in this place.

In addition to these problems, we have had to deal with unkept compactor area and pet feces all around since people do not clean up after their pets.