Isabel Azevedo

Review of Monteprado

Unfortunately I have nothing good to say about thi...

Unfortunately I have nothing good to say about this hotel. In July I booked 2 nights and a dinner, through the odyssey package. Celebrate my 25 years of marriage. On the day my mother had a stroke and I was unable to go. We sent an email asking for a rescheduling of the stay and we were refused. We contacted the odyssey who sent us an email saying that the hotel was not authorized and with everything already paid for. It is unfortunate what happened, I did not ask for reimbursement, only rescheduling due to the reason being illness. So be very careful, no advance payments