Very disappointed. Arrived and sat down around 9:3...

Very disappointed. Arrived and sat down around 9:30 AM - after 10 minutes signalled a waitress who then took our order. About another 10 minutes another waitress asked us if we needed anything and we said we had already ordered. In the meantime another couple sat down at a table next to us. They ordered and les than 5 minutes their cakes had arrived. That's fine - but when their coffees arrived that was almost the last straw. We waited another 5 minutes and then left.
As there were empty tables at the time I can only assume we are invisible once our order was taken.
This was extremely disappointing as being a new food outlet that they would have been very aware that theres' is a service and only survive with good service.
Word of mouth is the best advertising, they will fail with my "Word of mouth advertising