Cathie G

Review of Cohen Children's Medical Cente...

Went here for my newborn s 1 week appointment, and...

Went here for my newborn s 1 week appointment, and accidentally left her Medicaid card there. Not a big deal, I get a call that they have the card and I can get it. I tried to call back that number, and it didn t go through. So today I called the number on google. The operator answered me, and I have never spoken to someone so rude in my life. I tried to explain I didn t remember exactly where the building is, that I went for a regular checkup for my newborn. She had a thick accent, I could barely understand her. She kept asking what building, and I repeated the same thing. She said so you went to the er? No, an appointment. Apparently couldn t realize I was talking about the division of general pediatrics. Which I found out after I searched my whole house to find the pamphlet with the correct phone number on it. Isn t the point of an operator to help transfer people to the correct department?? She just kept raising her voice at me, and kept trying to say I went to the er (no I didn t??). She got extremely angry, was almost yelling, and then just said Im not going to help you. Wait for a call back and hung up on me. Demeaning, rude, and unprofessional. I am actually in shock I was treated like that. I wish I had gotten her name.