Completely unsatisfactory customer service. We wer...

Completely unsatisfactory customer service. We were in there last week to check on a clicking noise coming out of the C-RV tensioner pulley. After trying to explain the issue to the service rep, my SO was told it was a non-issue and that she was most likely not used to the way an engine was supposed to sound and was hearing things. The service rep after much convincing agreed to check it out (Turns Out she was correct)... Furthermore, after requesting the shuttle to her work, she realized she had left her lunch in our vehicle. The service rep gave her an ultimatum saying do you want your lunch? Or do you want to take the shuttle? stating that it would take him 20 minutes to get the lunch out of the vehicle. Without any other options, my SO had no other choice but to take the shuttle or be without option to get to work, while the dealership check out the car. This kind of customer service is completely unsatisfactory and won t be receiving our business any longer. I recommend all others use their strongest judgement when deciding to bring their business here in the future.