hallie bonifacio

Review of Shangri-la's Edsa Plaza Hotel

This is our second time this year. I chose Edsa Sh...

This is our second time this year. I chose Edsa Shangri-La because my daughter loves the pool. To really maximize and enjoy our stay I even upgraded to the tower room. I want to commend Kevin during our check in. He was very accommodating and the staff in the pool also. The over all stay was good until our check out. Whilst processing our check out. I told my husband to sit in vacant place in the lobby because my 1 year old baby is a bit cranky and my eldest daughter is feeling a bit under the weather. After check out I decided to get some banana bread in the bakery. When I checked on them, they were not in the same place where they are sitting. I found them standing in the lobbyand my husband is frowning... saying: I m not going back here! I will tell all my friends and colleagues not to stay here. I found out that they were asked to leave because the table is reserved. We waited in the lobby for 30 mins-40 mins and the table is not yet occupied when we left the hotel. I respect the reservation but I think if they were nicely ushered to transfer to another place things will be much more better. We went there excited and we left sad.

P.S. I mentioned in the check out that the bidet is not working properly, loose thread maybe.