Sarah Marshall

Review of Starwood Hotels & Resorts - Th...

Before I have even checked in; when I reserved my...

Before I have even checked in; when I reserved my stay I input the details of requesting a bottle of champagne chilled and ready on my arrival. When I got my confirmation reservations it stated nothing about this. I called in to confirm and they stated I had to do it online, found that odd and not 5 star service but okay. I went to their website like so many of us do with our mobile devices and nothing. I called again, stated how odd that such a high end resort cannot just prepare a bottle for me in my room, they stated they cannot take cards over the phone. I asked why this is not something you can just charge to the room and they stated they do not have the computer system for it, odd again. I alone (was not informed by the staff of the hotel) found out that if you are on the mobile site you will not see the same things from when you are on your PC, even though the staff insisted it was there. So far, not impressed and I am not even checked in yet. Figures crossed nothing else goes wrong I really just want to take a few days to get away and check out from day to day life and be catered to. I am always willing to pay for the service but I'm feeling a little put off.