I have had amazing experiences with Lexus up to th...

I have had amazing experiences with Lexus up to this point. I bought my car from Lexus brand new a couple years ago, the process was smooth and really amazing. I have been loyal in servicing my car on schedule with the dealership even. Unfortunately, as much as I love my car I need to get a larger car. We have decided to sell my car first and buy again when I need a car in a couple months. I thought with how great Lexus has been that we would bring it there first. They asked me to come in and then totally blew me off like it was a complete inconvenience when I got there. They looked at my car, sat with me for ten seconds told me it had major issues and low balled me way under even the standard trade in value, even though I have maintained my car and it is in excellent condition. I was shocked, it was the first time I have ever experienced such poor service and mistreatment at this dealership. Currently working out a deal with another dealership for almost $5k more than Lexus offered me for my car, which was shocking because I thought Lexus would want to have their cars on resale and they have been so great historically, which is why I went there first. We were going to buy our next car at Lexus, but now we are rethinking this and looking at other luxury car companies instead that value their customer from point A to point Z.