G Parker

Review of Manito Tap House

My family and I have been coming to your restauran...

My family and I have been coming to your restaurant for years. We live in North Spokane and we drove all the way down to South Spokane to have lunch at your restaurant as we have done many times. I got my favor meal which is Curry wrapped chicken. Unfortunately there was a 10 inch long light brown hair in my meal. At that point I had stopped and my husband asked to speak to the waitress. I was very upset and grossed out and at that point. I could not eat the curry wrap. Waitress asked if I could bring something else and I got the pork tacos. Unfortunately by the time it came I had I lost my appetite at that point. She never did apologize for the inconvenience or even bring a manager over. We expected to comped a free drink or appetizer for the inconvenience. We also expected a manager to come over and talk to us. That never happened. We receive the bill in there was no discount on our bill. We spoke to the waitress and she didn t do anything. We paid for the full meal that I was very grossed out and did not eat. On our way out we asked to speak to a manager. The manager never came out. Then somebody else came out and said they were a part-time manager and could they help. We explain to them what happened and he did not do anything. No apology no discount on our next meal he said there was nothing he could do at this point. We were very discouraged we have been a loyal customer for years and after you certainly saw how you treated us we really do not want to come back to your restaurant at all. Be my husband are both of them customer care business and we know that s not how you treat customers. I realize it was an accident but nobody cared about how we felt. Another restaurant that just doesn t care about my customers. Very sad Spokane lost another good restaurant I would not recommend this to anyone.