I adopted a kitten after going through sort of a n...

I adopted a kitten after going through sort of a nightmare experience with a local adoption organization, and the contrasts between these two experiences emphasized the excellence of the ASPCA, its staff, and its volunteers. Founded in NYC in 1866, the ASPCA does a fantastic job of taking care of the city's animals, and educating pet owners. I was impressed by the friendliness and professionalism the staff and volunteers I met at the ASPCA. They set expectations clearly, and communicated well. When I went in on a Saturday morning, the kitty I wanted to adopt was not yet ready, but I was able to place her on hold. It was frustrating and a bit bewildering that they couldn't give me an indication of when she would be ready; I am sure there were good reasons for this. In any case, I appreciated that they had a way of reserving pets, and that once I committed to a pet, that they considered her "mine" until I decided otherwise. They called me the next morning with the news that she was ready to adopt. I got a bit emotional when they brought out this precious little kitten. Lia is only 2 months old but already spayed, up to date on shots, and microchipped and registered to my address; they also provide a metal tag with your phone number and the pet's name, and offer a veterinary voucher of $250. Given all that they do for the community, the cost, $125, seems very fair. They sent me home with literature on cats, as well as food samples and toys. The tone of the instruction I received was very even-handed, well researched, and not at all judgmental. I would adopt a pet from the ASPCA again; it was a very positive experience, and they earned my respect.
I am taking off one star though, since I felt very rushed through the experience of adoption. I realize now that I should have adopted two kittens, but I did not have time to meet more kittens in the adoption center, and the volunteers and staff did not stress to me how important getting two kittens from the same litter at the same time (as opposed to adopting another unrelated cat) can be in terms of getting a well matched pair. I've also learned that they spend 20% of their budget on advertising, and that money donated to them does not go to local shelters across the US, even ones called SPCA.