Andrew Thomas Maggio

Review of Solar Solution AZ LLC

My wife and I were really wanting to put a 5 star ...

My wife and I were really wanting to put a 5 star for this company, but they did such a poor job at doing their job. The one star is only for Jose. He is the only reason for it not being a zero star. (if that was even possible).

Things that went wrong:
1. No one ever communicated when we would expect people on our roof, we would wake up in the morning and there would be people on our roof.
2. They initially attempted to install our solar panels on our neighbors roof.
3. When they finally got the house right, they installed our panels on the wrong side of roof.
4. They never realized it was wrong, I had to ask why my other neighbor down the street, who has the same roof as us and all the panels were placed on the opposite side
5. The inspection through Trico Electric wasn t passed and they continued to put the solar panels on our roof ahead of time.
6. When I was told the panel would be switched to the correct side, there was no communication to when this would happen and when I would receive my new plans for the solar panels.
7. Once the solar panels were installed on the correct side, one panel was underproducing and I was never kept in the loop with what the issue was and what would be done to fix it.
8. I had to go out of my way to contact people in solar solutions to figure out when things would get done and when we can expect people on our roof.
9. Finally the solar panels are on the correct side and producing what they should produce... after 3 months of poor communication and various mistakes.
10. I just received my third set of new plans after about 2-3 weeks of waiting for them.. and yet again they are wrong.

So whomever is reading this review please take into consideration all of these examples of how poorly the experience was with solar solutions. We are BIG on reviews and unfortunately the reviews on here did not reflect our experience. Later we realized that if you refer 2 people to the company AND write a good review you get a $ amount incentive. This makes a lot of sense on how they have such great reviews. We just couldn t lie on here or frankly refer anyone to this company and pretend it was an amazing experience.