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Elysa Villanueva

3 years ago

Decided to come here for my sons birthday, 3days 2...

Decided to come here for my sons birthday, 3days 2 nights group of 14, so we spent a decent amount of money for the rooms, upon arrival the room was dirty floors have not been swept. Bed sheets and pillow cases were stained. Food and crumbs were found in the sheets and all under the bed. Hair all over the bathroom. Management was called and they told us they couldn t have housekeeping back into the room due to Covid,fine, they then told us they would refund only 10% of my total. I had to ask for new sheets, towels as well as wipe down my own room and sweep everything. We called management a second time to have the rooms switched on hold for 10 min and were told we would get a call back never did. I do not recommend this place at all, very bad experience.

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