Worst experience ever in AC

Worst experience ever in AC
I came here to celebrate my birthday and there was a blackout!! they didn't have the pool show and sadly they didn't want to give us a refund or any type of discount they even charged me a $25 hotel fee.
How does a hotel of this caliber is not prepared for disasters like this. Im really disappointed, we drove 3 hrs expecting a great experience :( so I went to Tropicana to have fun..!!