Chanceless company!

Chanceless company!
Has been out in the cold for 4 days because a certain part had to be ordered. You should have every part of a central heating boiler in stock as standard and especially in the winter period!
If they wanted to fix it on the day that I have to come back to work, I say it is good but before 12 o'clock because I have to go to work in the afternoon. You advise not to confess a mechanic. Between 12 and 13:00 but called again where the mechanic stays. This would be in Vlaardingen and then come directly to me. I say is good please wait. 13:15 no mechanic and called again, yes the mechanic is now in Dan Haag ...... I say WTF? From Vlaardingen he would come to me first !!!
Operator contacted technician, is driving up and heading your way. Tis now 13:46 and no mechanic yet.