We gave the Destin West resort another try this ye...

We gave the Destin West resort another try this year (you can see my review from last year) but the rating has not changed from average. We even upgraded our accommodations to a nicer more expensive condo. We stayed on the gulf side in condo 408. The decor was much better than last year, the couch was comfy, lots of beach toys and beach chairs, and every room had a TV, but beds were TERRIBLE. My wife ended up sleeping in the bunk room on the bottom bunk because the mattress in the second bedroom was so terrible. My in laws were staying in the master and they said their mattress was also terrible. When stay in FL on vacation you spend most of your time outdoors, but when you are inside you except some comfort in the mattress. I decided to look for a tag to see when it was dated and the date on the mattress is 2/9/06. That is a over a 12 year old mattress,12 years old and you are paying over $1700 for a week stay. Most hotels change a mattress every 3-5 years. Last year the management response was I had high expectations, but a bed has to be the most important part of a condo, right? The kitchen was well stocked with everything we needed to cook and eat. There was some mismeasuring when putting in appliances. The dishwasher will not open all the way because it hits the bottom of the oven and the silverware drawer will not open all the way because it hits the dishwasher handle. Very weird they just didn t get appliances without handles and it would solve all the issues. Washer and dryer worked well. The cleaning of the condos needs a lot of improvement. We actually had to go buy a mop just like last year and clean the floors as soon as we walked in the door. When you are paying a $120 cleaning fee you expect it to be clean. This is not the case and was not the case last year also. I was hoping it was just a bad cleaner last year, but after a repeat this year we know it is whoever the rental company is using to clean the condos. The best things are the amenities. Access to the beach and all the pools are great and well maintained. I believe the maintenance department does a great job maintaining the grounds and equipment, keep up the great work. My biggest issues are the cleanliness and the mattresses in the condo and both of those things are very fixable by the owner and the rental company. I am not sure who controls garbage pick up of a dumpster that happened early every morning (Saturday was 5:52 AM,) but this 5 minute process if VERY noisy and hard to sleep through. It happens early every morning, but Saturday was the earliest so far this week.