We stayed here for a quick getaway this past weeke...

We stayed here for a quick getaway this past weekend, which was also the first weekend the hotel has been open since the COVID pause. The hotel grounds are beautiful, the pool view is breathtaking, and the room at first glance is a little slice of heaven. I really wanted to give this hotel 5 stars, trust me... after paying as much as I did I REALLY wanted to give the hotel 5 stars. However, considering this hotel has been open for as long as it has, there was a large amount of gaps identified during our stay.
1. Our room included the romance package, which comes with a bottle of wine. We called advising we have not received our bottle and was told one would be on the way. Never received it.
2. We called again (over 5 hours later) asking if our bottle had been delivered and maybe we had not seen it. Finally someone came into the room and dropped it off.
3. We didn't have a trashcan in our room the entire stay. We advised the gentleman who delivered our bottle we were missing a trashcan, he noted that we did not have one and said he would bring us one. We never got that trashcan and had to use our boon fly cafe to-go bag as the trashcan our entire stay.
4. Our outdoor shower door would not close. My husband had to hammer down the nail which was preventing the door from closing.
5. Never received our hotel invoice, we had to call days later requesting it be emailed to us.
6. We ordered from boon fly cafe, it took over an hour (quoted 30 mins) to receive our cold pizzas. Since it was late, we didn't even bother complaining and ate our cold pizza in our expensive hotel room.

Given this hotel costing a pretty penny, these issues are unacceptable considering this is not a brand new hotel. I personally wouldn't stay here again. You are better off staying at Solage in Calistoga, which is the same price.

Given all of the issues we experienced during our visit, Alice at the front desk deserves 5 stars. She was super accommodating and professional. Made the check-in process as easy as possible.