A HOT MESS from the delayed airport shuttle to hav...

A HOT MESS from the delayed airport shuttle to having to move rooms, not just once, but twice (third room's a charm?). Shuttle driver didn't show, so there was a lengthy wait in the chilly airport shuttle area while competing hotel shuttles came and went without ceremony, picking everyone else up and then circling around and around for new guests while I waited. When I called the hotel, they said the driver said "traffic was bad"... Apparently just for him because everyone else's shuttle was doing great on a quiet Wednesday night at 11 pm. First room had urine on the toilet seat. I called front desk for cleaning supplies, so I could just wipe up and get to bed. The front desk agent said I would have to move to another room since no one could access the housekeeping supplies for the clean up. I asked if they could make new keys and bring them to me. They said "you can move as soon as you come down for the new keys". They ended up bringing keys to a 2nd room... that had a non-working TV. I called or request new batteries for the remote, but apparently battery replacements require the expert installation of a maintenance engineer. So I was moved a second time. As a diehard Hilton girl and Hilton Honors Diamond member, I am mystified. The last two weeks in Hilton hotels have been the worst stays... Sigh.