This hotel is exceptional, and comparable to some ...

This hotel is exceptional, and comparable to some five star hotels in Europe. There were even nespreso machines in the room! My only critic is the restaurant staff (for dinner and breakfast) could have additional costumer service training. For dinner we arrived late (10:30 PM) and were obviously tired, but the waiter acted as if we were a a romantic dinner when we told him we just wanted to order food and get to bed. The next morning we ordered breakfast to go after waiting to get water for almost 15 minutes and it took even longer (aprox. 45 minutes). Maybe it s the south, but really there was no sense of urgency or commitment to our experience from anyone around. The staff were even taking their time cleaning up around us and didn t acknowledge our presence and we were the only guests in the restaurant. I debated taking away a star, but for a new hotel I couldn t have been more impressed with the overall experience. Will definitely be back if staying in Houston again and will be staying at more Intercontinentals in the future.