Seriously disappointed!

Seriously disappointed!

My party arrived on a Friday at around 10pm. We were not greeted when we got to the desk. I stood in front and not one employee behind the front desk acknowledged myself and guests. The employee's chatted away amongst themselves and finally I spoke up and said hello, but the response I got was a weird look, like I interrupted them. I handed over money and said "I need a new card and would like ...." but the employee took the money, walked over to station, and started to process it, but stopped in the middle of my transaction and walked back over to their associates and ran the associate's credit card to pay for something. Instead of taking care of the customer, the employee came first.

So after wasting 25 minutes of my life, I went directly to the bar. The bar was not crowded, maybe 15 customers at most. Not one of the bartenders came to serve me and my 6 guests, until I again had to speak up very loudly to get the bartender's attention. Finally after some time I got the first round. Literally, everytime I or someone in our party wanted something, we were ignored. I never felt so uncomfortable & unwelcomed in a venue .
When I tried to cash out my tab, it took 20 mins till I, once again, had to be rude and grab their attention. Finally when the bartender came over he asked if I want a drink and I replied " No Im good thank you" but right before I could say I just want to cash out, he walked away, so I yelled for him to come back. I said "Can you please not run away, I would like to cash out" but the bartender rolled his eyes said something under his breathe and responsed "I'm not even supposed to be here, its jammed in here" but there was about 8 people at the bar at this point, so no it was not "jammed".

The game area was dirty, broken glass by games, bathrooms were filthy.

When this place first opened, it was clean and had great employees that cared where they worked.

Hire people that care and know how to keep up with your standards. I didn't want to write this review, but I spent a lot of money and could have gone elsewhere and been accommodated.