Jessica Souza

Review of Puff 'n Stuff Catering and Eve...

The food was magnificent and the banquet staff was...

The food was magnificent and the banquet staff was amazing... but actually dealing with Puff n Stuff leading up to the day of was really stressful for a few reasons... They had two people working on our wedding, and it seemed like the two didn't communicate any details from meetings about our wedding with each other. This lead to a lot of miscommunication, frustration, and one of the women with Puff n Stuff at one point even tried to get me to have some of my vendors be listed as regular guests because she didn't understand how they were working! We had to constantly repeat ourselves, fight for things that were promised, and it was a lot of unnecessary stress leading up to our wedding day. Honestly if the food didn't taste good and their underpaid banquet staff wasn't as awesome as they were, I'd have given them 1 star. We were originally booked with Puff n Stuff through The Ballroom at Church Street, but were notified over the summer that in November the venue was being demolished. Puff n Stuff promised us that they would do everything in their power to find us a new venue that was suitable for us, and their CEO even said on the local news how they were going to relocate everyone affected. This was clearly just crocodile tears to save face to the media, as they only suggested one venue to us and it was TERRIBLE! We had to do all of the leg work in finding a new venue ourselves. Luckily they worked with us after we found a new place to keep it within our original budget, but that was largely at my urging and not something they probably would have offered. And then later in the planning process, things that we were told originally were free were then suddenly not included and were additional charges - again, something I had to fight for that added unnecessary stress. Shouldn't be the couple's fault that you continued taking money despite knowing that a venue was going to be closed down.