Brian Smith

Review of Metro Collections

Count me among the others who have had an exceptio...

Count me among the others who have had an exceptional experience with Metro collections. I had an issue due to a small bill being mailed to a very old address. Not sure how that happened, but I called Metro, they explained clearly and politely. The bill was mine, I paid, everything was good. Almost 6 months later I was buying a home and found that there were still derogatory marks on my credit report due to this issue. I figured since I had already paid, I wouldn't be a big priority to them, but quite the opposite. Just as I had held up my end of the deal and paid my bill, THEY ALSO HELD UP THEIR END and fixed my issue in UNDER 36 HOURS! 6 months after my file was closed! Carol and Matt are both amazing assets to this business and their customers. Nobody wants to deal with collection agencies, but many of the reviews below reflect the exact opposite of my experience. This is the reason for my review. If you are a reasonable person who found themselves in a situation, you would be fortunate to be working with Metro Collections.