I tried contacting your office. 3 days number was ...

I tried contacting your office. 3 days number was busy. Fourth day someone picks up the phone and first answer I cannot transfer the line. I told that person that I am calling from Siemens and would like to understand your offering. Call was discounted .
Is this a customer orientation and that too a new customer whi wishes to understand your offerings
Great impression.
Regards
Aloke