At first it seemed to be a good hotel, although no...

At first it seemed to be a good hotel, although not in the best neighborhood but as soon as we walked up to the room our room key was not working. We had to get new room keys a total of 3 times. The rooms smell of cigarettes and our bath tub was clogged. My family and I returned from lunch and the room had not been cleaned, we had to personally request to get them cleaned. The business center is very out dated!! I was unable to check in for my families flights. The staff was very unprofessional and did not seem to be concerned with any of the problems we were having. However, the breakfast and happy hour was good.