Service here is terrible, don't waste your time. H...

Service here is terrible, don't waste your time. Had an 11AM appointment confirmed for a simple routine oil change, my mother took my car in and arrived an hour earlier and as soon as she walks in they tell her to sit down, she complied. Normally, everyone checks-in first, which is a line 2 ft from the front desk she approached. She has gotten oil changes at 355 before, she knows the routine but complied with the service rep. 2 Hours go by and asks if she can check in, they tell her to sit down again and they'll call her over. It is 2PM and she calls me upset because she has been there for 4 hours now and no update. i call them and ask what is the update and they tell me that there is a small issue but my care was JUST checked in, and the person servicing her was busy with a customer so he could not give me an update but she gave him a message to call me back. it is 3:30 when my mom calls to tell me her is finally done.. My appointments here have never taken more than an hour or 2.

I call the servicer around 5:30PM after no call back and i am told he is gone for the day and the woman at the front desk ask if i wanted to speak with his manager, which at this point, i was done. A couple minutes later, Richard is miraculously there and materializes a story where my mom was walking back and forth between the lobby and the front desk and they told her to "wait in line" but she never did. Seeing as how she often follows directions, and the "line" is literally 2 feet from the service desk, this is hard to believe. He then says she ended up TAKING THE CAR AND LEAVING BEFORE COMING BACK to finally stand in line. Why would anyone waiting for hours, take the keys, which are not accessible by the customers to leave then come back. He thereafter created a situation where he does not know what happened, blamed his colleagues and Holy Richard said he physically walked my mother to the line. He ultimately kept blaming the situation on my mother and avoided fault by deferring to say he asked her to walk 2 ft from his desk station and they did not comply. It is one thing to say a service took a long time but another come up with conflicting events! This lack of initiative and simple service is unacceptable. Not repeating this event ever again, this is pathetic. Richard from service, if you see this - you're useless.