Melissa C

Review of Canyon Ranch Resort - Lenox

So sad this amazing facility got sold out to a cor...

So sad this amazing facility got sold out to a corporation. Sometime around Spring 2018. I wouldn t have known (or minded) if it hadn t fallen apart. The biggest difference is it s DIRTY. My YMCA is much cleaner. They don t clean machines after you. They just put a folded towel on the machine as if it s clean. I d clean the machine myself (of course) if spray and towels were available. Not. Oh... and the cool towels in the refer to wash your face ... eew. They smell like sweat. This went from what I remembered to be a clean?relaxing, clean, clean, yes..clean trip in the Berkshire s (previously) to employees wanting to help you NOT enjoy your stay. I noticed the change and increased pricing immediately. It was so disappointing. Im happy to pay for the location and service. Can t beat the area. But the staff is poorly trained now, are they all new? When did you stop cleaning equipment? The massage therapists are ehh.. at best. Newbies. Which is ok. But not at these rates. It s all mediocre and if you consider the cost mediocre isn t ok. I hear competitors are moving in. Sad to see a beautiful campus turn into a corporation with untrained staffed. Ie: breakfast is x time to x time. Coffee is out. Sorry. Wait 25 minutes. We MAY have more . otherwise wait an hour to eat . Really? Or better yet.. no phones on campus here.. we are zen . Yet the waitress/manager staff today are too busy taking pictures of themselves and waitstaff to serve! Oh and they aren t worried about service because you don t tip. (Although sadly I admit it was the manager doing this. The staff seemed uncomfortable as they were asked to take off jacket.. do this and that . So plan on waiting two hours for the same meal day after day after day. And it wasn t worth waiting for the first day. And if you want to skip that ??? And ask for a granola bar?? No!!! we can t help you. (Your not paying thousands of dollars a day , to be here. And if you are. So what?? Im not getting paid for that) Super expensive which would be ok but now you can t even get a few hikes in. That s why I came. People erase your name on the hiking list of 15 (I mean lucky list because your name gets erased. And others start a wait list of 5..20..to go hike but it doesn t happen. In the peak of October in the Berkshire s??? (.only 12-15 average people can hike a day). Which is why we are paying premium rates for sub par service. And note, they don t add another hike for the wait list of 20! Sadly I don t think I ll be back. Does anyone have suggestions as to where I can go now for healthy living, hiking, and spa? Willing to travel.