Ray at the front desk absolutely ruined our experi...

Ray at the front desk absolutely ruined our experience at the Hilton Lake Las Vegas. I have never met a representative of any hotel chain who was so rude. He really upset my wife, and he actually seemed to be amused by our shock and surprise at his behaviour. He knew he was out of line, because when we asked him to call his manager, he flat out refused. He was alone at the desk that night, so he figured he could say and get away with anything without his manager finding out. I would not recommend this hotel to anyone.