I wish I could give separate ratings for each part...

I wish I could give separate ratings for each part of this dealership. If we're just talking about my recent maintenance visit (oil change) it would be 5 stars. The Service Adviser Daniel Carey was great. To be honest I was so frustrated with this dealership that I was willing to give them one more shot. Daniel did a great job and has kept me coming back at least for the near future.

The reason for the 3 stars is because this dealership has been incompetent the other 99% of the time. So I'll balance a 5 star and 1 star with a 3. When we first purchased our new vehicle it took 7 hours to get out of there. We had asked for them to remove a pinstripe and was told it would be a quick fix. Seven hours later we left only to notice the next day that they had left scratches along the side of the car from the removal.

Over the next week I ended up driving a rental car they provided (not a Mazda, but a random old car Hertz had available) while their paint guy repainted my new vehicle. Everyday the completion date was pushed back more and more. I eventually got the car back, but not the invoice with warranty information I had requested. I ended up having to contact the painter myself and have him email me the invoice since the Sales manager at Classic Mazda seemed to be unable or unwilling to handle it himself.

Basically if I had to do it over again I would go to another Mazda dealer in Orlando. If you can, skip this place and try another dealer. But if you do end up going here make sure to NOT ask to remove any pinstripes and request Daniel in the service dept.