Jennifer Lynn Simon

Review of Excel Ford Lincoln Mercury

Excel Ford of Carthage has officially stolen my ve...

Excel Ford of Carthage has officially stolen my vehicle and sold it to a customer without my consent.

After dropping off my 2004 Ford Focus when my transmission failed back in February, I expected to get my car fixed and returned to me. I was on my way to Shreveport for work when this happened.

The service department informed me
that it would be $5000.00 for a new transmission. I was transferred to the sales department to see what my options were after telling them that I was not going to pay $5000.00 for a new transmission, because it is clearly overpriced. One of the sales representatives, Mike Emanis, told me to send in the title of my car to Ford in the mail. He said the best they could do was have "the crusher yard next door buy my car" and that there was not a better deal than that. He later called back and told me I was only able to make $141.16 off of the vehicle and that they would send me the money for the car after they received the title. After almost two months of waiting and several phone calls to the manager of the dealership, I finally received a personal money order from Mr. Emanis, so, I called the dealership to inquire about why I would receive a personal money order instead of a check from Ford and no one would take my calls. The manager of the sales department eventually answered and told me that this was a "personal problem" and that I needed to take it up with his employee on my own volition. I eventually
accepted that no one would help me find out the information I needed and let it go.

I have since received a letter in the mail from the Texas Department of Motor Vehicles saying that my 2004 Ford Focus and matching VIN number has been driving around in San Marcos, Texas without insurance and that it
could affect my financial situation if I do not take care of it. I have never lived in San Marcos and I am clearly not driving a supposedly crushed car. I had to buy a new car because I was told it was $5000.00 to fix the Focus. I have called the dealership several times to ask why and how my car would be possibly driving around since the transmission had failed and the car was allegedly crushed a couple of weeks prior.

The manager then informed me that Mr. Emanis has quit the dealership and that this is not their problem. I have attempted to contact the owner and the receptionist informed me that "he doesn't really come in much" and when I asked the next time he would be in,
she giggled and said "I don't know, he just comes in when he wants." She then transferred me back to the same manager who told me he would call me back. To my surprise, no call back. I have not been able to get through to anyone at the dealership since that day.

I have informed Ford Headquarters and they said they would look into it for me,
but I am still out money that Mr. Emanis sold my car for. The dealership is clearly covering up a scheme and I am so disappointed in the customer service, lies and theft that has occurred.