Competent and friendly medical staff, but poor hos...

Competent and friendly medical staff, but poor hospitality and clinical experience.
Childbirth on August 04, 2020.
My pregnancy follow-up and delivery went well. My gynecologist is exceptional and the staff in the delivery room very knowledgeable and friendly. Regarding the sf I send a special thank you to Shirley who is perfect!
The disappointment started the day after I gave birth.
When I arrived I was placed in a clean and comfortable room. Then the next day I am informed of my change of room, telling me that it is too noisy (opposite the nursery).
I run and change. To my surprise, it is even noisier, located just outside a very busy fire door, especially at night. And I don't dwell on the time when staff members improvised a private chat in the evening right outside my bedroom door for a 20 minute groin, not caring that a baby was sleeping right behind. Surprising for a motherhood, isn't it? But I take it upon myself and tell myself that this is awkward of them and as long as the baby is sleeping peacefully it's okay.
I don't know what was the most uncomfortable, the noise or the lack of cleanliness.
This room was dirty. The soil pushed to the point where I threw my new slippers when I came out. The dirty bathroom: a floor with black marks and a barely washed toilet bowl, phlegm or something stuck on the inside and dripping marks were noticeable on the outside of the bowl.
So I understand that I was certainly initially installed in a room more expensive than the package chosen, which motivated the change, and not the noise.
In this case I understand the change which is legitimate, but are we not entitled to a minimum of cleanliness and respect with a room at 150 euros?
Once again I take it upon myself and tell myself that the stay is short and that the main thing is baby and medical support.
The day of release is here, we go to the cash register and finally go home with our baby.
But my disappointment is not over and it really turns into nervousness 10 days later.
I contact the clinic in order to have administrative information: within how long the file is sent to social security.
I am greeted by a man who picks up in a very unpleasant way and gives out a hello as if they are rationed and costing him.
In a very sympathetic way I tell him that I want some information, he answers me very curtly "well yes I am listening to you".
I ask him the transmission times to the security and there he replies "well it's in teletransmission with your vital card, it is done immediately".
I always answer him kindly "no, I gave birth 10 days ago and still nothing". And there he answers me very dryly and dismissively "I don't know I don't work in security".
There yes I exploded for the 1st time, and let him know that this is not an attitude to have when representing a private clinic.
The problem not coming from the security but from the transmission of the file by the clinic I just wanted to know if there was a problem.
If this grumpy wasn t able to answer me, he could have told me calmly and respectfully and invited me to go to another person or go straight to the clinic.
I won't hide from you that this treatment somewhat spoiled the happiness of my first childbirth. For me, this is not behavior worthy of a private clinic.
Fortunately, my gynecologist was exceptional and followed and accompanied me very well, before, during and after childbirth, making this childbirth a wonderful time. Which alleviates the bitter taste left by my stay at the clinic.
I also find this kind of attitude very unfortunate, as the staff are generally very competent, available and empathetic.
I felt in good hands medically.