We have come here many times and enjoyed the rooms...

We have come here many times and enjoyed the rooms and amenities. Today we have been waiting to get into our room since noon and it is now 5pm. The issue is that they have been saying the room has been cleaned since 2pm but a final inspection has not been completed. So now we wait until someone can verify the standards of the cleaning which is great in concept however not well executed if it take 3 hours to complete.

Edit: Revised rating due to credit that was applied to our account.