What a sour end to my anniversary weekend! Althou...

What a sour end to my anniversary weekend! Although my family has traveled to the IP together for years, this weekend has changed my view of the establishment forever! While my husband and I were not even on the premises of the hotel, someone charged drinks to our room in the restaurant 32 - a venue I've never even visited! I'm well aware that clerical mistakes can happen but the refusal of the front desk management to even try to verify my claims that neither I nor my husband made the charges was the worst part! To begin with the front desk asst. manager would only give me her first name and last initial, Victoria C. She assured me that she had thoroughly looked into the problem and I was responsible for the charges. She repeatedly insisted that it was my "additional guest" who showed his ID and signed for drinks to be charged to my room. Even after I informed her that my "additional guest" was my husband of eight years and that he had never been to 32--nor would he have a problem telling me if he had-- she insisted that that was the only way this could have happened. When I informed her that my husband doesn't even drink more than one drink, even on special occasions, and certainly doesn't drink Pinot Noir (which she couldn't pronounce correctly), she still insisted that she was looking at an emailed copy of the charges with his signature. I asked her to forward me a copy of the email with his signature and she would not, insisting there was nothing she could do for me. I had to speak with three different front desk employees, none of whom would even try to take my concern to security or anywhere else though someone had effectively stolen from me during my stay with them. I asked if I needed to speak with security who could, no doubt and easily, show that I left the hotel in the early afternoon and did not return until late that night, but I was told that they didn't do that because the restaurant and the hotel are separate entities. The only person who was remotely helpful was the 32 manager who called me to say she was having the charges reversed. But I still have questions: how does the bartender Gloria make charges to a room without checking ID and works on Saturday but won't be back again to be questioned until Friday? How does it take all of 30 minutes to refund the balance of my deposit on my room, but takes 3-5 business days to reverse the erroneous charges? How could someone insist that my husband showed ID and signed for a tab and then someone else excuse it as a clerical mistake? How do you not take a guest's claim of THEFT to security for investigation? But when I was insisting there was a mistake, NONE of the front desk personnel would even consider that I was telling the truth or give me their full names so that I could accurately express my dissatisfaction with the service I was receiving as I had to repeatedly ask for the next person in authority. I finally got the name of Ms. Andrea Aargrove -- who wouldn't accept or return my call. Perhaps my loss was too insignificant for them. Perhaps I didn't look enough like a valued customer. Perhaps I hadn't spent enough in their stores and restaurants or just maybe one of the people I spoke with had something to do with my money going missing. I expect that if I lose money gaming, no one really cares-- that's the chance I take. But I do expect that when I give my credit card information at the front desk, that the hotel will safeguard my information and look out for my interests. That's just decent business. Nevermind that I chose to celebrate my special occasion in their establishment and spent money in their slots, these people disparaged my husband's name and mine and ran charges against my credit card without my approval! I think that employees of the hotel are either careless with guests' money or are stealing and covering for one another with charges they believe will be overlooked on weekenders' bills! Victoria C. claims the receipt was run at 8:49 pm. I was across town playing billiards with my husband at that time!