I have stayed here before with no probs until toda...

I have stayed here before with no probs until today! - hence the score.
If you are going to use this hotel as a place to freshen up and get ready to go somewhere on the same day- don't come here!
I had to be somewhere at 3pm. I arrived at 1pm to be told my room would not be ready til 2pm. So I thought- I will still have enough time.
Came back to reception at 2pm to be told that there was no.checkin because the keys were not working. I waited 15mins. Back to reception no change! No options coming from the reception staff.
I stated I need to be somewhere at 3pm and needed to change.
I was then offered the swimming bath changing rooms!
Which is an open space with lockers.
I therefore got dressed for my event in the toilets.
I can't beleive That they do not have a decent room or space for if A problem with room keys occur.
I was not offered a text or telephone call to tell me that the problem had been resolved.
Customer service - poor!