Qianli Xing

Review of BMW of Mountain View

Took my car there for a regular maintenance. Had a...

Took my car there for a regular maintenance. Had a reservation with Wayne Hong and the checking in was quick. Besides my intended oil change, they gave the car a thorough check and did several other maintenance items all together, including changing the filters, recharging the battery, changing the brake fluid and recalibrating the brake pad life readings in the computer. I haven't driven the car for some time so it's pretty dirty when I took it in. They cleaned the leaves and debris for me and gave the car a good wash. Very thoughtful service! Wayne was very helpful and very patient with me all the time. Recommended!

Added comment after a month: Today I checked my wheel lug nut torque one month after the dealership visit. To my surprise, all lug nuts are still torqued properly around the factory spec 101 ft lbs. It means they torqued my lug nuts with a Torque Wrench, not the impact gun. Knowing the fact that too many shops just use the impact gun to over-tighten the lug nuts to save time. I'd give them a shout out. Good job!