Overall, fantastic experience with late season new...

Overall, fantastic experience with late season new A/C unit install. Requested an online quote and was contacted within a few days. I had some questions prior to scheduling a detail in-home quote and a project manager called me back the same day dispatch called about my quote. Kirk was very professional and fast- provided me various cost and efficiency options to choose from. After choosing the unit, he had a crew scheduled for install within a few days. Brock and Will showed up right on time and had the A/C unit installed with 4 hours; they were very courteous and professional.

My only dissatisfying aspect was discovering that an incorrect winter cover was provided - about 6 inches too short for my cabinet. After some back and forth with Res Admin3 at Arpis regarding the correct winter cover for my model, they left me hanging without a follow-up call to correct the oversight. I still haven't heard back after my last inquiry about the cover. I ended up calling the winter cover manufacturer Brinmar directly to determine the correct winter cover model and ordered a new premium winter cover on my own nickle (pictures below). Fits perfectly.

Overall, I highly recommend Arpis. Great (mostly) service and value!

Arpis sorted out the issue with my cover by compensating me fully for acquiring the correct cover for my submodel ... no questions asked. They get full five stars!