Knowledgeable and helpful customer services, good ...

Knowledgeable and helpful customer services, good prices, and flexible delivery options. Only negative is that I paid for 2 man delivery, to get a double oven up to my 2nd floor flat, but on arrival was told that they could only go up 14 steps max - obviously not enough, making that service pretty useless to me. This should be made clearer/checked at the time of purchase. Fortunately I had delivery-men who took pity on me!