Victor Prignano Review of Black Horse Tavern and Pub
UPDATE: I am changing my review to 5 stars. Even...
UPDATE: I am changing my review to 5 stars. Even though my initial experience was less than exceptional, I had no idea how exceptional the service was going to be once I left the restaurant. On top of replying to my initial review, and me following up via e-mail as requested, I received two follow-up phone calls to address my experience. John Mohan talked to me about every single piece of my experience which I shared with him in great detail. He acknowledged my concerns and invited me back to his restaurant to make it right. I was blown away by his kindness. Any restaurateur that goes that far above and beyond over a google review has certainly earned my business back.
Original Review:
Ordered wings, mozzarella sticks, French Onion soup, fried zucchini, and a soda.
They keep their soda warm at room temperature. They gave me a glass with ice. The ice melted before i can even drink it. So disgusting. Made the whole meal unenjoyable. Never coming back here.
Updating to 3 stars.
We sent back the mozzarella sticks because they were undercooked. We sent back the tasteless French Onion soup. We sent back the mushy fried zucchini. The reason for the increase in stars was the phenomenal service.
Also the wings were amazing.
The warm soda is still gross though. $3.50 for an 8oz warm glass bottle makes no sense. And no refills!!
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