Arrived on Wednesday 8/26 an left on Sunday 8/30 ...

Arrived on Wednesday 8/26 an left on Sunday 8/30 an never had a hot shower or or a cold room, called customer service twice with no results, ended up leaving am staying somewhere different the last night when checking out from MGM I repeatyny concerns an they said they would refund hotel resort fees now the waiting begins an pray they actually do refund the fees. When thinking of MGM I wouldn't have ever thought those things, but after staying in have awhile new view of MGM