Alexia L

Review of The Hamilton Crowne Plaza Hote...

Excellent location, friendly staff!

Excellent location, friendly staff!
This hotel is perfectly located. It's just a tiny little bit out of the mayhem right by the White House but just a short walk away. Starbucks is attached to the hotel and you get a 25% discount when you show your room card, which is fantastic. (Especially considering the hotel is under renovations so there is no restaurant or room service available at the time we were there.) Upon arrival, greeted by very friendly staff. Was able to store our luggage as room wass not ready. Checking-in was a little chaotic. There were many people standing and waiting as there was only one person at the front desk. we had already checked in so I just needed to get my room and I still had to wait about 15 minutes. This could be improved by having at least 2 staff members at the front desk exclusively helping patrons check in and get their rooms. Another way to improve would be to have steamers available for guests to borrow, only an iron in the room and I couldn't iron my dress (would be damaged), but this depends on individual needs.
Rooms were modern comfortable and clean. Internet is good enough for streaming. Can also cast from your device to the TV.
The bellhops and concierge and front desk staff were extremely helpful and polite. I can't say enough nice things about the staff that we interacted with.