My family and I stayed here as part of a birthday ...

My family and I stayed here as part of a birthday holiday weekend celebration. Given the Houston Rodeo is going on we were surprised to be able to reserve a room using IHG rewards points so we were looking forward to our stay here. It started out good enough. The head of their valet parking let use know what levels in the parking garage, while not the best for large trucks we found s good parking spot and the garage elevator delivered us right to the very nice lobby. The staff was very friendly greeting us, getting us checked in and directing us to our room. The elevators to the rooms are nice and clean. We were also pleased to find the room was very clean, nicely set up, and appeared comfortable at the time. The beds were nice, but not at the level you would expect for a 4-5 star hotel. We didn't eat at the restaurant, but we did hear a couple of complaints about it that are in line with other reviews on here. As for the room, a major issue we noticed was a lack of usable power outlets and only four (4) USB "plugs" for charging cellphones, tablets, etc. Only two (2) of the working power outlets were close enough to the beds for me to use with my CPAP machine which was inconvenient. Another issue was the room temperature. During the night it was either too warm or too cold. It was not an equipment problem as much as it seems it is the placement of the thermostat in the room. Our check-out was also good and the staff very friendly. Overall we can't give this location more than 3 stars and would definitely not stay here if we were not using reward points given the regular room rates and parking garage layout.