Porter Harris

Review of Embassy Suites Irvine

We have stayed at this hotel over 10 times. It has...

We have stayed at this hotel over 10 times. It has always been one of our favorite places to stay. However, this last trip we had some major issues. First, there were cockroaches all over. The hotel employees told us that it isn t that big of a deal and they have them in their offices too. Second, the air conditioning went out in 3 of our rooms. Third, between our family we had 3 rooms here, and every single room had giant stains all over the carpet and furniture. We stayed here for a week and because of COVID our rooms were not cleaned. I almost feel like the rooms were less taken care of even when we checked in. For example, there was some type of liquid splashed on the back of a door and all over the wall in one of our rooms when we checked in. Clearly not cleaned. And lastly, some of the hotel staff were totally unprofessional and rude at times. Like I said we have made this hotel our go to vacation spot for over 10 years and we have loved it in the past. So I know what to compare it to. But this last trip was more than disappointing. Maybe management has changed. Who knows?! Not sure if we will ever come back to this hotel.