Steven Smith Review of Internode
I wish to share my Internode experience with the r...
I wish to share my Internode experience with the rest of Australia. Over 2 weeks ago, I had my ADSL disconnected by Internode without notice. When I called, I was informed that this was because the NBN was connected to our apartment building and I would need to call to organize an NBN connection. I did so the next day and an appointment was set for 1 week. This appointment came and went without any connection or update from Internode. When I called, I was told the appointment would be rescheduled to 30 August. When I expressed my discontent, the appointment was moved to 23 August. Once again, the appointment came and went without any connection. I have just received a new connection date for 27 August, but I do not have much confidence that this will be successful. To add pain to suffering, I have just received my direct debit notice from Internode so I can pay for no internet. Additionally I have received no offer of compensation from Internode, despite having generated almost $100 of excess data via my mobile 4G.
So to anyone out there looking at finding a new ISP, I would suggest to avoid Internode like the plague as they will not go out of their way to help you when you need it. And you can clearly see that they do not care, because they NEVER respond to any Google reviews, I think they would rather bury their head in the sand than admit fault.
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